How can we Help you?
Immediate Response
Vision Lims Customer Sevice team, with an extensive experience in the laboratory environment, is at your disposal to advise you and help you on any aspect related to Vision Lims. We will solve any doubts or incidents in the shortest possible time..
Choose the Type of Support
Basic Support
Vision Lims includes free technical support via email or directly from the application itself for everyone to resolve any queries or incidents.
Premium Support
You can contact our Vision Lims support by phone or via online tools. We can also connect remotely to your laboratory for more personalised and faster assistance if required.
Continuous Training
Video Tutorials
Vision Lims has its own channel with training videos within the platform. Video tutorials on the most popular topics for Vision Lims users are actively added.
Training Courses
You can book personalised and specialised courses to complete your knowledge of Vision Lims. Consult our training plans.
Online Tutorials
Vision Lims is constantly updating the system’s user manuals so that users can read all the latest news and gain a deeper understanding of the software.
Frequently Asked Questions
1. Is support included in my Vision Lims License?
2. What is the difference between Basic and Premium support?
There is no difference in the quality of customer service and the speed of response. Questions or incidents are handled with the same commitment and quality of service. Premium support offers a more direct and personalised channel via telephone or online tools such as Skype, Teams or similar.
3. Can I purchase Premium Support additional if I have the Basic or Standard plan?
Yes, you can. Premium Support can be purchased as an add-on at a price of 360€ per year.
4. What types of training videos are included in Vision Lims?
The Help Panel of the system contains a large number of videos, which are organised by category and relevance.
The “Getting started” category explains everything related to the initial setup, user configuration, messaging and internal chat, as well as tips and tricks.
The rest of the videos are clearly organised into Requests, Worksheets, Results, Reports, Invoicing, Warehouse, Quality Control, Sample Distribution, Online Results, etc.